Shipping & Returns

Shipping Information:

We offer fast and reliable shipping on all our pet products. Once your order is confirmed, it is typically processed and dispatched within 1–2 business days.Estimated delivery times are:UK orders: 5–7 business daysInternational orders: delivery times may vary depending on destinationYou’ll receive a tracking number as soon as your order is dispatched, allowing you to follow your delivery every step of the way. Please note that delivery times may occasionally be affected by courier delays or peak periods.

Please note that shipping times may be affected by external factors such as customs clearance procedures or unforeseen delays in transit. We'll provide you with a tracking number once your order has been shipped so you can easily monitor its progress.

Returns Policy:

At JackiesJackets, we take pride in the quality of our dog jackets and accessories. If you’re not completely happy with your purchase, you may return your item within 30 days of delivery for a refund or exchange.To be eligible for a return, items must be:Unused and unwornIn their original conditionReturned with original packagingOnce your return is received and inspected, we’ll process your refund or exchange as quickly as possible.

To initiate a return, please contact our customer service team with your order details. We'll provide you with instructions on how to return the product and process your refund or exchange promptly upon receiving the returned item.

Please note that shipping costs for returning items are the responsibility of the customer unless the return is due to a defective or incorrect product received.

For any further questions or assistance regarding shipping or returns, feel free to contact our customer service team. We're here to help!